Refund and Returns Policy
Taj Nutra Division – Taj Pharmaceuticals Ltd.
Last Updated: October 2025
Overview
At Taj Nutra Division of Taj Pharma India Ltd., we value your trust and satisfaction. Our Refund and Returns Policy is designed to ensure a transparent and fair process for handling returns, replacements, and refunds related to purchases made through our official online sales channels.
Our policy is valid for 30 days from the date of purchase. If 30 days have passed since your purchase, unfortunately, we cannot offer a full refund or exchange.
Eligibility for Return
To be eligible for a return:
- The item must be unused, unopened, and in the same condition in which you received it.
- The product must be returned in its original packaging with all labels, batch numbers, and safety seals intact.
- You must provide a valid proof of purchase (order invoice or payment receipt).
Please note that for reasons of hygiene, quality control, and product integrity, opened or used products cannot be returned.
Non-Returnable or Non-Refundable Items
For health and safety reasons, the following items are non-returnable and non-refundable:
- Perishable or consumable products (including all nutraceutical, dietary supplement, and food supplement items that have been opened or partially used).
- Products with broken safety seals, tampered packaging, or removed labels.
- Gift cards and promotional vouchers.
- Downloadable digital products, PDFs, or software materials.
- Products received as part of promotional or “Buy 1 Get 1” offers.
Partial Refunds (if applicable)
Partial refunds may be granted only in exceptional cases, such as:
- The product is received damaged due to shipping and verified by our team.
- The item returned is incomplete but eligible under our inspection criteria.
All partial refunds are subject to approval after internal quality verification.
Refund Process
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
If approved, the refund will be processed within 7–10 business days. The credit will automatically be applied to your original method of payment (credit/debit card, UPI, or net banking).
Please note: Shipping and handling charges are non-refundable.
Late or Missing Refunds
If you haven’t received your refund after 10 business days:
- Check your bank or credit card account again.
- Contact your payment provider; processing delays may occur.
- If the issue persists, contact us at info@tajpharma.com with your order reference number for assistance.
Exchanges (if applicable)
We replace items only if they are defective or damaged upon arrival.
To request an exchange for the same item, please email info@tajpharma.com with product images and order details. Upon confirmation, ship your item to the return address provided by our support team.
Gifts and Promotional Orders
If the item was purchased as a gift and shipped directly to you, you’ll receive a gift credit for the value of the returned item. Once the return is processed, a gift voucher will be sent to your registered email.
If the gift order was shipped to the purchaser, the refund will be issued directly to the original purchaser’s payment account.
Shipping and Returns
To return your product, please send it to our fulfillment address:
Taj Nutra Division – Taj Pharma India Ltd.
Plot No.1019, Village Sarigam,
G.I.D.C. Road No. 10, Dist. Valsad,
Gujarat, India – 396155
You are responsible for paying your own return shipping costs. Shipping costs are non-refundable.
If you are returning a high-value item, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned products without tracking confirmation.
Damaged or Incorrect Products
If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery at info@tajpharma.com with photographs of the package and product. Our team will investigate and initiate a replacement or refund as per policy.
Contact Us
For all refund and return-related queries, please contact our support team:
📧 Email: info@tajpharma.com
📞 Helpline: +91 84484 44095 / +91 7400009975
🌐 Website: www.tajpharma.in / www.tajpharmaindia.com
Disclaimer
All refund and return requests are subject to internal verification, product batch tracking, and quality control approval. Taj Nutra Division reserves the right to modify this policy at any time without prior notice, in accordance with applicable laws and company procedures.
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Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at info@tajpharma.com for questions related to refunds and returns.
